Shipping policy

Processing & Handling Time:

• Orders are processed within 1-3 business days (excluding weekends and holidays) 

• Custom or personalized items may require additional processing time, which will be noted in the product description.

Shipping Rates & Delivery Estimates:

• Shipping costs are calculated at checkout based on your location and selected shipping method.

• Standard shipping typically takes 5-7 business days.

• Expedited and express shipping options are available at an additional cost.

• Delivery times are estimates and may vary due to carrier delays, weather, or other unforeseen circumstances.

Shipping Destinations:

• We currently ship within Australia.

• International shipping is available to select locations. Customers are responsible for any customs duties or taxes.

Tracking Your Order:

• Once your order has shipped, you will receive a confirmation email with tracking information.

• Please allow up to 24 hours for tracking updates to appear in the system.

Lost, Stolen, or Damaged Packages:

• Furry Friends Co. is not responsible for lost or stolen packages after they have been marked as delivered.

• If your order arrives damaged, please contact us within 48 hours with photos of the damaged item and packaging.

• We will work with the shipping carrier to resolve the issue as quickly as possible.

Address & Order Modifications:

• Please double-check your shipping address before completing your order.

• Once an order has been processed, we may not be able to change the shipping address.

• If you need to modify your order, contact us as soon as possible, and we will do our best to assist you.

Returns & Exchanges:

• Shipping costs for returns and exchanges are the responsibility of the customer unless the item was received damaged or incorrect.

• For more information, please refer to our Return & Exchange Policy.

For any additional shipping inquiries, feel free to contact our customer support at shopfurryfriendsco@gmail.com.